Whatsapp Now

Start by meeting your customers where they already spend time: their WhatsApp chats. Connect your business number to Whatsapp Now, add your team, and publish a branded short link or QR that opens a chat instantly. Drop a “Chat on WhatsApp” popup on your site using your colors, logo, and images. From the shared inbox, route new threads by skills or hours, auto-assign owners, and apply SLAs. Use saved replies and macros to resolve routine questions fast, while internal comments, mentions, and approvals keep handoffs clean. Every conversation sits beside a live customer profile—orders, tags, notes, and past interactions—so agents answer with context. The dashboard shows queue health, first-response time, and satisfaction in real time, letting leads and VIP tickets rise to the top.

When you’re ready to market, build segments with filters like location, purchase history, or last-seen. Draft messages with variables for name, product, or coupon, then schedule or trigger them from events. Use approved templates for outside the 24‑hour window and set quiet hours to stay compliant. For launches and time-limited offers, create a short drip: teaser, drop, reminder. Record a quick product demo or CEO note as a private video and attach it to broadcasts for richer engagement. Track delivery, reads, replies, link clicks, and goal completions in the same screen. Compare variants, pause low performers, and roll winners to the rest of the list with one click. more